SMS Policy
Privacy Policy
SMS/Text Messaging Privacy
The Dirks Group may collect and use mobile phone numbers, SMS message content, message metadata, and opt-in consent records when customers choose to communicate with us by text message.
SMS information is used only to provide customer support, respond to service requests, coordinate onsite visits, provide ticket or project updates, manage opt-outs, and operate the text messaging service.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
The Dirks Group may share limited SMS information with messaging platform providers, telecommunications carriers, and service providers only as necessary to deliver text messages, maintain the messaging service, comply with legal requirements, or protect our rights and security.
Terms and Conditions
SMS/Text Messaging Terms
The Dirks Group uses SMS/text messaging for conversational, person-to-person communication with existing customers. Messages may relate to IT support, onsite service coordination, scheduling, ticket updates, project coordination, and other service-related communication.
By providing your mobile number and requesting or agreeing to receive text messages from The Dirks Group, you consent to receive SMS messages related to customer support and service communication.
Message frequency varies based on your support requests, service needs, and communication with The Dirks Group.
Message and data rates may apply based on your mobile carrier plan.
You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one confirmation message, and no further SMS messages will be sent unless you reply START or otherwise provide renewed consent.
For assistance, reply HELP or contact The Dirks Group at 800-866-1486 or info@dirksgroup.com.
SMS messages are not used for marketing, promotional, bulk, or automated campaigns.